FAQ's
ORDER RELATED
How do I find my size?
Each product on our website comes with a detailed size guide to help you find the best fit.
Do you offer plus-size clothing?
Yes, our size chart includes up to XL and XXL to ensure inclusivity.
Is there an extra charge for sizes beyond the size chart?
Not at all—there’s no additional cost for any size we offer.
What happens after I place an order?
Orders are shipped and delivered within 7-10 days.
What fabrics do you use?
Our collections feature thoughtfully chosen materials like cotton flax. The fabric details are listed on every product page.
How should I care for the garments?
Each product includes specific wash care instructions to help you maintain its quality.
How do I track my order?
Once your order is dispatched, you’ll receive an email with the tracking number and courier partner details. Use this to check your shipment status directly on the courier's site.
Who handles the delivery?
We partner with reliable courier services and according to the distance we have different partners. Please refuse delivery if the package is damaged or tampered with.
Where are the orders shipped from?
All orders are processed and shipped from our premises located in Jaipur.
Can I return an item I purchased?
We offer exchanges only—not returns—unless the product is faulty. For exchanges, the customer pays for return shipping, and we cover the cost of shipping the replacement.
PAYMENT
What payment methods are accepted at RAW SUMMER?
We accept all major credit/debit cards, net banking, and offer Cash on Delivery.
CANCELLATION
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it by emailing us at rawsummer.in@gmail.com
SHIPPING
How can I track my shipment?
Use the Track My Order section on our website to view your delivery status.
What if I’m not available at the time of delivery?
If delivery is missed, our courier will attempt redelivery at your preferred date and time.
How long does delivery take?
Orders take 7-10 working days after dispatch.
RETURNS / EXCHANGES
How can I return a product?
For domestic orders, email us within 3 days of receiving your order. Ensure items are unused, with original tags and packaging. We accept returns within 7 days. Shipping costs for returns are the customer’s responsibility.
For international orders, email us within 3 days for an exchange. No returns or refunds are allowed. Return shipping must be covered by the customer.
How can I exchange a product?
Email us at rawsummer.in@gmail.com or call us at +91 9351926068. Our team will assist you with the exchange process.
When will I receive my exchanged item?
Once we receive the returned item, your exchange will be shipped within 5-7 working days.
What if my order arrives damaged or incorrect?
Please email us at rawsummer.in@gmail.com within 24 hours of delivery if you receive a damaged or incorrect item.
Where do I send returns for self-ship?
Please ship returned items to:
RAW SUMMER
156- Path no 7 Sindhu Nagar New Colony Jaipur (Rajasthan) 302039
Can I return sale items?
Sale items are non-returnable. However, they can be exchanged for a different size in the same style, subject to availability.
CUSTOMER CARE
How can I contact RAW SUMMER?
Email us at rawsummer.in@gmail.com or call +91 9351926068. We’re here...
